Frequently Asked Questions

Returns and Exchanges: We do not accept returns or exchanges. All sales are final.

Missing Packages: Once your package is in the carrier's possession, it's out of our control. If your tracking shows "Delivered" but you haven't received it, please contact the carrier for assistance.

Restocking: We're constantly working to restock your favorite items. Keep an eye out for updates on restocks and new releases by signing up for our newsletter.

International Shipping: Shipping fees at checkout do not include any additional import, tax, or custom fees specific to your location. Please check your country's regulations before placing an order.

Sizing: For sizing inquiries, please refer to the sizing chart provided on each product page. Our products are available in sizes S, M, L, XL, 2XL, and 3XL.

Order Cancellation: Orders may be cancelled due to incorrect information, out-of-stock items, or suspected fraudulent activity. Refunds can take 3-5 business days to process.

Where to Buy: Pip Palace Merch is exclusively available online at our website. Stay updated on new releases and promotions by subscribing to our newsletter.